We normally have only 5% chance of death during shipping. All claims/death on arrival are to be reported on phone immediately and email or Whatsapp the photos within 3 hours of receipt of the shipment. Report immediately through call and raise the ticket with the below details. Products damages can either Refunded or Replace in next order. Refund is done through the same method you purchases the product.
- Order No:
- No of fish/item – Died/Defective
- Photo of dead fish/ Defective item on top of the invoice which we send
- Short explanation
Due to COVID-19 we will refund 100% of damaged goods if it is shipped within kerala and 50% if it is Tamil Nadu and Karnataka. No claim request will be entertained after 3 hours of receipt of item. The images will be checked for authenticity and validity against our return policy for the claim. WE MAY NOT BE ABLE TO REFUND IF UNEXPECTED LOCK DOWN HAPPENS. We at Himadri Aquatics will take complete responsibility to replace the fish/product in the next order. If the damage is caused after adding the fish in your tank, then we will not be granted a refund/replace. (Please check your water parameters before adding the fish in your tank. Check our blog for the steps to be followed for adding a new fish to you tank). We would intimate the customer minimum one day prior to delivery and if nobody receives the parcel at the customer end we won’t be able to refund the amount. This is applicable for home delivery and delivery at Railway station. Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes. After the cancellation of order by the customer it took 3 working days to refund the amount to customers bank account.